French - Speaking Technical Support Analyst
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Working hours: 9:00-18:00, included 1 hour break
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Language:
Good command of written and spoken French (C1) and English (B2).
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
· Good Knowledge of Microsoft Office products
· Knowledge of wireless local-area network (WLAN)
· Strong affinity to electronics and technology
· Knowledge of Bluetooth technology
· Extensive knowledge of hardware / software trouble shooting
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Language:
Good command of written and spoken French (C1) and English (B2).
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
· Good Knowledge of Microsoft Office products
· Knowledge of wireless local-area network (WLAN)
· Strong affinity to electronics and technology
· Knowledge of Bluetooth technology
· Extensive knowledge of hardware / software trouble shooting
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)
Archiváltuk a hirdetést!
Tulajdonságok
| Település: | Debrecen |
| Fizetés: | Fizetés (fix bér) |
| A hirdető: | Állást kínál (munkaadó) |
| Állás típus: | Adminisztrációs |
| Szükséges végzettség: | Középfokú végzettséggel |
| Pozíció szint: | Beosztott |
| Pozíció: | French - Speaking Technical Support Analyst |
| Eddig megtekintették 36 alkalommal | |
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