German-Speaking Technical Support Analyst

Working hours: 8:30-17:00, included 1 hour break

Type: Full-time

Location: DEBRECEN, Hungary (on-site),
Language:

Good command of written and spoken German (C1) and English (B2).

Key Tasks and Responsibilities

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.

• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.

• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.

• Ensure compliance to customer Data Privacy and Security Policy

• Communicate positively with team members, customers, and other partners.

Requirements
Skills / Attributes Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

· Good Knowledge of Microsoft Office products

· Knowledge of wireless local-area network (WLAN)

· Strong affinity to electronics and technology

· Knowledge of Bluetooth technology

· Extensive knowledge of hardware / software trouble shooting

Behavioral:

· Working Collaboratively

· Planning & Organizing

· Positive conduct

· Highly customer focused.

· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.

· Excellent organizational skills

· Good attention to detail

· Excellent problem-solving skills

· Excellent time and people management skills

Qualifications [EDUCATION and/or EXPERIENCE]

· A High school diploma or equivalent is the minimum requirement, College level preferred.

· Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.

· A proven track record demonstrating the skills and qualities outlined in this document.



Benefits
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