German-Speaking Technical Support Analyst
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Working hours: 8:30-17:00, included 1 hour break
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Language:
Good command of written and spoken German (C1) and English (B2).
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
· Good Knowledge of Microsoft Office products
· Knowledge of wireless local-area network (WLAN)
· Strong affinity to electronics and technology
· Knowledge of Bluetooth technology
· Extensive knowledge of hardware / software trouble shooting
Behavioral:
· Working Collaboratively
· Planning & Organizing
· Positive conduct
· Highly customer focused.
· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
· Excellent organizational skills
· Good attention to detail
· Excellent problem-solving skills
· Excellent time and people management skills
Qualifications [EDUCATION and/or EXPERIENCE]
· A High school diploma or equivalent is the minimum requirement, College level preferred.
· Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
· A proven track record demonstrating the skills and qualities outlined in this document.
Benefits
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)
Type: Full-time
Location: DEBRECEN, Hungary (on-site),
Language:
Good command of written and spoken German (C1) and English (B2).
Key Tasks and Responsibilities
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Requirements
Skills / Attributes Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
· Good Knowledge of Microsoft Office products
· Knowledge of wireless local-area network (WLAN)
· Strong affinity to electronics and technology
· Knowledge of Bluetooth technology
· Extensive knowledge of hardware / software trouble shooting
Behavioral:
· Working Collaboratively
· Planning & Organizing
· Positive conduct
· Highly customer focused.
· Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
· Excellent organizational skills
· Good attention to detail
· Excellent problem-solving skills
· Excellent time and people management skills
Qualifications [EDUCATION and/or EXPERIENCE]
· A High school diploma or equivalent is the minimum requirement, College level preferred.
· Ability to demonstrate previous working experience in a BPO and Customer Service and/or technical account.
· A proven track record demonstrating the skills and qualities outlined in this document.
Benefits
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)
Archiváltuk a hirdetést!
Tulajdonságok
Település: | Debrecen |
Fizetés: | Fizetés (fix bér) |
A hirdető: | Állást kínál (munkaadó) |
Állás típus: | Adminisztrációs |
Szükséges végzettség: | Középfokú végzettséggel |
Pozíció szint: | Beosztott |
Pozíció: | German-Speaking Technical Support Analyst |
Eddig megtekintették 36 alkalommal |
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