Team Leader Service Desk Analyst - French Speaking | Budapes

Feladatok

- Provide technical assistance to user via phone, email, chat and web or other channels in case is necessary (emergency situations, peak hours, shifting/staffing issues)

- Log all calls in the incident tracking tool

- Monitor the tickets of the Service Desk in incident tracking tool

- Diagnose and solve software and hardware problems

- Consult the SD Analysts with regards to particular tickets

- Run & analyse operational reports
Attend operational telephone conferences/meetings

- Ticket analysis and reporting (quality, SLA compliance)

- Team leadership activities

- Gather input/data for PL’s Metrics and Quality control activities (weekly, monthly)

- Monitoring and influencing account specific SLAs and KPIs
Solving conflicts, issues reported by team members or escalating them to Project Leader or SDM

- Assist PL and SDM in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort

- Motivate and inspire team members
Knowledge Management

- Communicate process updates to the team members

- Learn and adhere to TCS’ and customer’s policies and procedures
Keep the Project Leader and Service Delivery Manager informed of task accomplishment, issues and status

Követelmények

- Francia Haladó

- Angol Haladó

- MS Office Haladó

- At least 3 years experience in IT Service Desk

- Minimum of 2 years experience in people management

- Advanced service management tool knowledge

- High level of flexibility, multitasking and problem solving skills

- Interpersonal skills
Advantages:

- Previous Team Leader experience

- Prior experience in IT/Helpdesk/Service Desk fields.

- Previous experience with Microsoft Windows Active Directory Service, e-mail systems

- Additional language knowledge

- Technically competent with PC/LAN architecture

- A thorough knowledge and understanding of TCP/IP

Amit kínálunk

- Market competitive compensation package

- A great diversity of people, cultures and business areas

- Language courses and training

- Global and diverse working environment

- Volunteering, sport and employee events

FONTOS!!!!
Az állásra ezen a linken keresztül lehet jelentkezni, gyors regisztráció után.

https://talentuno.com/jobs/team-leader-service-desk-analyst---french-speaking#RCE0820

Sokat segít, ha általam jelentkezik.
Köszönöm
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)