Team Leader Service Desk Analyst - French Speaking | Budapes
Ár: 500.000 Ft
Archivált hirdetés
Ezt a hirdetést egy ideje nem módosította, nem frissítette a hirdető, ezért archiváltuk.
Feladatok
- Provide technical assistance to user via phone, email, chat and web or other channels in case is necessary (emergency situations, peak hours, shifting/staffing issues)
- Log all calls in the incident tracking tool
- Monitor the tickets of the Service Desk in incident tracking tool
- Diagnose and solve software and hardware problems
- Consult the SD Analysts with regards to particular tickets
- Run & analyse operational reports
Attend operational telephone conferences/meetings
- Ticket analysis and reporting (quality, SLA compliance)
- Team leadership activities
- Gather input/data for PL’s Metrics and Quality control activities (weekly, monthly)
- Monitoring and influencing account specific SLAs and KPIs
Solving conflicts, issues reported by team members or escalating them to Project Leader or SDM
- Assist PL and SDM in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Motivate and inspire team members
Knowledge Management
- Communicate process updates to the team members
- Learn and adhere to TCS’ and customer’s policies and procedures
Keep the Project Leader and Service Delivery Manager informed of task accomplishment, issues and status
Követelmények
- Francia Haladó
- Angol Haladó
- MS Office Haladó
- At least 3 years experience in IT Service Desk
- Minimum of 2 years experience in people management
- Advanced service management tool knowledge
- High level of flexibility, multitasking and problem solving skills
- Interpersonal skills
Advantages:
- Previous Team Leader experience
- Prior experience in IT/Helpdesk/Service Desk fields.
- Previous experience with Microsoft Windows Active Directory Service, e-mail systems
- Additional language knowledge
- Technically competent with PC/LAN architecture
- A thorough knowledge and understanding of TCP/IP
Amit kínálunk
- Market competitive compensation package
- A great diversity of people, cultures and business areas
- Language courses and training
- Global and diverse working environment
- Volunteering, sport and employee events
FONTOS!!!!
Az állásra ezen a linken keresztül lehet jelentkezni, gyors regisztráció után.
https://talentuno.com/jobs/team-leader-service-desk-analyst---french-speaking#RCE0820
Sokat segít, ha általam jelentkezik.
Köszönöm
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)
- Provide technical assistance to user via phone, email, chat and web or other channels in case is necessary (emergency situations, peak hours, shifting/staffing issues)
- Log all calls in the incident tracking tool
- Monitor the tickets of the Service Desk in incident tracking tool
- Diagnose and solve software and hardware problems
- Consult the SD Analysts with regards to particular tickets
- Run & analyse operational reports
Attend operational telephone conferences/meetings
- Ticket analysis and reporting (quality, SLA compliance)
- Team leadership activities
- Gather input/data for PL’s Metrics and Quality control activities (weekly, monthly)
- Monitoring and influencing account specific SLAs and KPIs
Solving conflicts, issues reported by team members or escalating them to Project Leader or SDM
- Assist PL and SDM in creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Motivate and inspire team members
Knowledge Management
- Communicate process updates to the team members
- Learn and adhere to TCS’ and customer’s policies and procedures
Keep the Project Leader and Service Delivery Manager informed of task accomplishment, issues and status
Követelmények
- Francia Haladó
- Angol Haladó
- MS Office Haladó
- At least 3 years experience in IT Service Desk
- Minimum of 2 years experience in people management
- Advanced service management tool knowledge
- High level of flexibility, multitasking and problem solving skills
- Interpersonal skills
Advantages:
- Previous Team Leader experience
- Prior experience in IT/Helpdesk/Service Desk fields.
- Previous experience with Microsoft Windows Active Directory Service, e-mail systems
- Additional language knowledge
- Technically competent with PC/LAN architecture
- A thorough knowledge and understanding of TCP/IP
Amit kínálunk
- Market competitive compensation package
- A great diversity of people, cultures and business areas
- Language courses and training
- Global and diverse working environment
- Volunteering, sport and employee events
FONTOS!!!!
Az állásra ezen a linken keresztül lehet jelentkezni, gyors regisztráció után.
https://talentuno.com/jobs/team-leader-service-desk-analyst---french-speaking#RCE0820
Sokat segít, ha általam jelentkezik.
Köszönöm
Fontos! Ha a hirdetésre jelentkezve a hirdető pénzt kér előre (kiutazás, szállás stb. bármely címen), szakítsa meg vele a beszélgetést és jelezze az aprohirdetesingyen.hu csapatának. Lásd biztonságos vásárlás Ez a figyelmeztetés minden álláshirdetésnél megjelenik.(by admin)
Archiváltuk a hirdetést!
Tulajdonságok
Település: | V. kerület |
Fizetés: | Fizetés (fix bér) |
A hirdető: | Állást kínál (munkaadó) |
Állás típus: | Informatikai |
Szükséges végzettség: | Felsőfokú végzettséggel |
Pozíció szint: | Beosztott |
Pozíció: | Team Leader Service Desk Analyst - French Speaking |
Eddig megtekintették 113 alkalommal |
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